Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: October 2026
1. Starter Plan: 14-Day Free Trial
When you enroll in our Starter plan ($297/month), a valid credit card is required to initiate onboarding and build your first content calendar. You will not be billed during the initial 14 calendar days of service.
We will send an automated reminder notification 2 days prior to the trial expiration date. Unless canceled prior to Day 15, your credit card will be charged the recurring monthly fee of $297 on Day 15. You may cancel anytime before Day 15 to incur zero charges.
2. Growth & Lead System: 14-Day Money-Back Guarantee
Our Growth plan ($597/month) and Lead System plan ($997/month) are backed by our 14-day money-back guarantee. If you are not satisfied with your onboarding experience, content creative, or initial automation setup, contact us in writing within 14 calendar days of your initial purchase date at hello@southwestmedialv.com for a full refund of your first monthly subscription fee.
3. Lead System One-Time Setup Fee Policy
The Lead System includes a one-time $497 onboarding setup fee covering custom CRM architecture, dedicated phone number provisioning, carrier brand registration, and missed-call automation scripting. This one-time setup fee is non-refundable once custom setup and provisioning work has commenced. The 14-day money-back guarantee applies to the $997 monthly management fee.
4. Subsequent Billing Cycles & Cancellation
After the initial 14-day period, all monthly subscription payments are strictly non-refundable. You may cancel your subscription at any time to immediately halt future billing cycles by emailing us before your next scheduled renewal date.
5. Contact Us
For billing inquiries, refund requests, or account questions:
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